Contact

Get in touch with Halden & Rowe

The quickest way to start is a telephone call. If you would rather write, use one of the addresses below or the short form on this page, and we will reply within one working day with some suggested times to talk.

Whether you are an existing client with a question, a business thinking about changing adviser, or somebody who simply wants a second opinion on a set of figures, there is no charge for the first conversation and no follow-up campaign afterwards.

Telephone 01632 960 118 Send an enquiry

How to reach us

Telephone: 01632 960 118
General enquiries: hello@haldenrowe.example.com
Payroll team: payroll@haldenrowe.example.com
Accounts and billing: accounts@haldenrowe.example.com
Office: Halden & Rowe
Second Floor, Marchbank House
Alderfield Business Quarter
Norbridge
Opening hours: Monday to Thursday, 9.00am – 5.30pm
Friday, 9.00am – 4.30pm
Closed on public holidays
Post: Anything sent to the office address reaches us the same day it is delivered and is logged on arrival.

Finding us

Marchbank House sits at the northern end of the business quarter, set back from the road behind a small car park. Visitor parking is signed and free for up to three hours; ring ahead if you need longer and we will arrange it. Reception is on the ground floor and our offices are on the second, with lift access.

The nearest railway station is about a twelve-minute walk, and several bus routes stop at the quarter entrance. If you are coming by car, the approach road is one-way in the mornings, so allow a few extra minutes.

Sketch for orientation only; not to scale.

Before you call

It helps, but is not remotely essential, if you can tell us:

What the business does and roughly what it turns over.
How it is structured — company, partnership or sole trader.
How many people are on the payroll, if any.
When the financial year ends.
How the records are kept at the moment.
What has prompted you to look for a new adviser.

If you do not know some of these, that is itself useful information and no cause for embarrassment. Plenty of people ring us precisely because they do not know.

Please do not send confidential documents by email until we have agreed how to exchange them securely. We will set up a proper channel for you as part of taking you on.

Enquiry

Send us a short note

Three fields, because three is all we need to ring you back. Tell us roughly what the business does and what you are looking for, and the right person here will reply.

We do not ask for anything else on this page — no company numbers, no financial details, no documents. Those come later, once we have spoken and agreed how to exchange them properly.

Please keep enquiries general. Do not include bank details, identification documents, payroll data about your employees or anything else you would not want sitting in an ordinary email inbox. We will set up a secure channel before any of that is needed.

Routing

Who to ask for

Fourteen people is small enough that anybody can help and large enough that somebody is better placed than the rest. If you know which of these applies, say so when you ring and James will put you straight through.

The quickest route for common enquiries
If you are asking about…	Ask for	Usual response time
Becoming a client, or arranging a first meeting	James Whitcombe	Same working day
Your accounts, tax return or management pack	Your named manager	Same working day, or next if after 4pm
A payslip, a starter, a leaver or a pension upload	The payroll team	Within two hours during office hours
An invoice, a direct debit or your fee	Accounts and billing	One working day
A letter you have received from the tax authority	Your named manager, urgently	Same day — please do not reply to it yourself
Booking or rescheduling a review meeting	James Whitcombe	Same working day
A complaint	Your manager first, then the partners in writing	Acknowledged within five working days

Meeting by video instead

If coming to Norbridge is inconvenient, most meetings can be held by video call with the relevant figures shared on screen. Introductory meetings run about forty-five minutes this way; quarterly reviews and year-end sign-off take considerably longer and need a reasonable connection at your end.

There is a full explanation of how those sessions work, how long they run and what they ask of your office internet connection on the video meetings page. Tell James which you would prefer when you book.

Sending us records

Existing clients have a secure file exchange set up during onboarding, and that is the route for anything containing personal or financial detail. Paper records can be posted or dropped at reception, where they are logged the day they arrive and a receipt is emailed to you.

Please do not email payroll schedules, identification documents or bank statements as ordinary attachments. If you are not sure which channel to use, ring and ask — it takes thirty seconds and saves a good deal of unpicking.

If you are already a client

Ring your named manager directly rather than the general number; the direct dial is on every letter and report we send you. If they are with another client, James will tell you when they are free and, where it will not wait, find somebody who has read your file.

Short questions are included in your fee and always will be. If answering properly would need research or a piece of modelling, we will stop and tell you what it would cost before doing any of it.

Recruitment enquiries

We take on one or two trainees every couple of years and occasionally recruit an experienced bookkeeper or payroll processor. Vacancies, when there are any, are advertised locally rather than through agencies, and we read every speculative letter that arrives.

If you would like to be told when something comes up, write to the office address marked for the attention of the practice administrator, with a short note about what you have done and what you would like to do next. We keep those on file for a year.

What happens next

After you get in touch

Whoever picks up will ask a handful of questions about the business — what it does, how it is structured, roughly what it turns over, when the year ends — and will either answer your question there and then or arrange a proper conversation with the right person.

If you are considering becoming a client, the next step is an introductory meeting of about forty-five minutes, at our office, at your premises, or by video call. It costs nothing, commits you to nothing, and is as much about you deciding whether you would be comfortable telling us bad news as it is about us understanding the business. Sooner or later every client has to do exactly that.

Within five working days of that meeting you receive a written proposal setting out precisely which pieces of work we would do, when each would be delivered, what we would need from you and by when, and the fixed annual fee divided into twelve monthly payments. There is no expiry date on it and nobody will telephone you about it twice.

If you decide to go ahead, the engagement letter and identity checks take a few days, and we write to your previous adviser for the handover file. From that point the work is ours. Most people describe the whole process as considerably less trouble than they expected.

Bring your last set of accounts

If you have them to hand, bring or send your most recent accounts and tax computation to the first meeting. Fifteen minutes with those in front of us usually tells us more than an hour of conversation, and it means the fee quotation that follows is a real figure rather than a range. If you do not have them, bring the questions instead.

Elsewhere on this site

Before you write

A good many enquiries are answered somewhere on these pages. It is worth a look, if only so the first conversation can start further along.